Customer Excellence

Customer excellence is a major differentiator in today’s highly competitive global marketplace and success hinges on its effective delivery.

This programme will focus on the guiding principles of customer service deemed crucial in dealing with fierce competition, high customer demands and complexities.

Why Attend?

Discover how to build an excellent customer rapport by learning how to:

• Understand customer needs and preferences
• Foster a service mindset
• Own one’s actions and maintain consistency in customer service delivery
• Empower employees to ensure a customer-centric approach

If you are looking to make a difference and be ahead of the competition, the time is now!
Join us by registering to this workshop and unlock the techniques for mastering customer excellence.

Irfaan Coowar

Mr Irfaan Coowar is the Founder and Director of Future Leaders Ltd, a company specialising in education, training, and business support.

He has extensive experience in designing and delivering training programs with a strong passion for people development, nurturing talent, and building strategic partnerships.

In 2023, he earned certification as a Service Excellence Leader through the Uplifting Service Programme, developed by Ron Kaufman.

Mr Coowar has over 15 years of experience in the corporate world and has led significant initiatives such as the School Leadership Development Programme and the Professional Development of Teachers project, in collaboration with the Ministry of Education and Human Resources in Mauritius.